FROZEN ACCOUNTS - NO COMMUNICATION FROM FNB

I've opened 2 youth accounts, 2 saving accounts, one business account and one gold cheque account in the past 4 - 6 weeks. 4 accounts via a telephone call, one via the internet options and one via the branch. FNB provide the account number real quick, but communication regarding the fica documents ext is non existent. 3 accounts is still frozen and one bank card is still outstanding with NO COMMUNICATION OR FEEDBACK from FNB on any queries that we had. 3 bank cards are delivered with spelling mistakes on all of them. I wanted to start using FNB in all the cases that I need to open bank accounts for clients ext, but now.... DEFINITELY RECONSIDERING THAT DECISION.... FEEDBACK IN AFRIKAANS WOULD ALSO BE APPRECIATED.... I had some trouble with my phone, but thats no excuse as FNB have my work number and email address for communication purposes...