FROZEN ACCOUNTS

My children's investment accounts was frozen. As I previously struggle with this issue also, I decided to take the advise from the FNB consultant on the 7th of January and took al the Fica documents to the branch on the 22nd of January. A very friendly lady assisted me at the branch and all docs was submitted. Within the week that followed I saw that my one childs investment acc was active again, but not the other. I submitted a compliant and on the 8th of February I received an email from FNB saying all is on order. I immediately checked, but her account was still frozen, I reported this three times now since the 8th of February and still no feedback and also the account is still frozen. I'm disappointed in this as I really do not have the time to work on the same issues again and again.