Frozen Account Without Notice and Bad Service

Fnb froze my account in December because of Fica Issues, apparently my Proof of address was not in order. However, the problem was that they FROZE the ACCOUNT FIRST and then SENT NOTIFICATION AFTER. I was so embarrassed because I only knew about the as I was about to pay for my bill. I am a PRIVATE client so I called MY Banker a VICTOR WALLACE who told me he could not help me (so much so the kind of money they charging for the service. I went to my branch featherbrook who took almost 3 hours to just send an email and then we had to wait for the \compliance department"to get back to us.) they didn't resolve the issue either.<br> It took a very helpful private Banker (not mine because mine never gets back to me- its either they engaged or on lunch) to lift the freeze.<br> Early this January I received notification that they will FREEZE MY ACCOUNT AGAIN!!! I told my private client who assured me it will not happen because everything is in order. I even sent him and the FICA guys my proof again just to be sure. AlAS as I wanted to make a payment last Friday and my account was FROZEN AGAIN!!!! I told Victor and he escalated to a TANDI who was very RUDE and did nothing to resolve the issue. I """