Frozen account/useless call centre

Hi,<br> <br> FNB declined my proof of address due to the letter from my Father stating that I live in the house did not state our relationship. We then wrote another letter with all the correct info on it and sent it through to your fica department. Since, my account has ben frozen! I have been calling your call centre for the past 3 days in which I have managed to speak to a consultant twice. They have both done nothing to help me and all the do is give me excuses as to why no-one answers the phone and they can't promise anything regarding my account! This is the worst customer service I have ever received and have been with FNB for the past 5 years. It is ridiculous to expect anyone to believe that FNB always has a higher than normal call volume