1 reviews | Active since Mar 2018
frozen account till no help about 8 days
My account was frozen and i was told to send an email to ***** focus fnb on the 23 of feb 2018 and i even went to the branch with they also sent an email. till today i have not gotten an response from and i need my money in that account. VERY DISAPPOINTED
Good day Lukhanyo Maqungu,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate and liaise with the ***** Department, feedback will be provided.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lukhanyo Maqungu,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate and liaise with the ***** Department, feedback will be provided.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)