FROZEN ACCOUNT SINCE 2018 FEBRUARY

I have a huge problem with FNB my account has been frozen since 2018 february until todate, I have emailed called have gone to the bank personally I have spoken to countless consultant since then no assistance whwnever I go there of phone they tell me that I must email an affidavit and I have been emailling since 2018 for some reason or the other they either dont know who is handling the matter or they transfer my call to this person who is never by the desk as the line eventually just cuts off, The unbelieveable thing is that they still deduct monthly account fees on that account as there was and still is money in that account but for some reason i just cant do anything with it. Last week I called as i usually call every other week since 2018 and I was lucky to speak to a lady that told me well my case was closed and gave me the landline number of the person who closed the case I have been phoning almost everyday have left countless voice massages to no avail and mind you no one has ever called ever since 2018 but am told the case was closed.