Frozen account

One of the account is frozen. However I tried to call and spoke to 5 consultants. At the same time, I was transferred for 5 times to KYC Department and the call just went off stating that the Department is unable to take calls and I must call in another time. At the same time, the email was send stating that I must transfer the balance to the main account by 13 December 2025 otherwise I will be charged R6.50 until July 2025

Kind Regards Bongiwe (***)