Frozen Account

When I joined FNB I was so impressed with the level of customer service that I recieved that I felt I had made the correct decision.

Over past couple of years this service has declined tremendously. I've has horrid in branch service and today I'm really cheesed off.

I went to the shops to do some food shopping and found my card kept getting declined. I couldn't understand why as my current balance has a healthy amount of money in the account. I had to pay cash. Luckily I had some cash on me to do so. I then went to the chemist and the same thing happened. I then tried to transfer money from 1 account to another and could not do so. The account seems to have been frozen. I have no clue why, neither have I had any explanation or warning from the bank.

I'm completely dismayed with all the ****. Especially on a Sunday with no telephone banking or and form of communication to get this resolved.

If South Africa is going to move forward with the times then these corporations need to come to the party. In effect if the bank has put a hold on my account for no reason. They are in theory *****ing my money as I have no access.

I will be investigating to move to another bank that wants my business account and my personal account. I'm now completely fed up with this FNB!!!

Regards from a very dissatisfied customer.