Frozen Account

I wish to complain about my account being frozen for more than 14 working days after producing requested documentation and this lack of service is appalling. I have been to the FNB branch in Town Offices and Gugulethu Branch and both have failed me dismally. My FNB account number ********** and my full names as it appears on my account are Romeo Nyamayaro Chivanda.

I am complaining because I am unable to access my funds or transact which should be within my right as I pay service charges for a service that I am not receiving. To resolve this problem I would like you to allow me to access my account as I believe that you nolonger have grounds to hold my funds nor hold any more further restrictions.

When I first learned of this problem, I contacted your department telephonically and used the online chat platforms as well as visit more than 2 FNB branches and was told that it will be resolved yet I hereby have to take my personal time off to communicate with you as nothing has been done about my problem. I believe that this lack of response is unfair because I have been banking with you for more than 10 years and the way you reward loyalty is nothing but dust. I would like a written statement explaining your company’s position in this matter and what you will do about my complaint.