Frozen account

A 63 year Old woman received a call from someone who works for FNB in Mid-July informing her that some money was mistakenly deposited into her account therefore it must be reverted immediately, and she did exactly that.

Later on her account got frozen, they said the money was **********ly deposited into her account. She has been seeking assistance and she even went to their Branch in Queenstown with the evidence(the number and the name of the person who called her and the money she sent back) but she doesn’t get any assistance from FNB.

The old woman can’t even pay her debit orders, let alone buying groceries and all her essentials.she has been so patient hoping that FNB will solve this matter as it is their fault, but they are not doing anything to assist her.

This is so unfair to her, she can not be suffering for something that she is clueless about.