1 reviews | Active since Oct 2014
Frozen Account and online banking
My online banking and accounts have been frozen for close to a month now, with no reason given.
I have gone to my branch several times with no joy. Every time I get to the branch I'm informed the account was frozen by a David Mashaba. Whom is never available.
I need my account unfrozen today by 10am or please close my account immidietly.
Hello Omarilabelle,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Omarilabelle,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***