Frozen Account

On the 2nd of September was account was frozen and when i contacted FNB they advised that my proof of residence is not accepted because it's a welcome letter that i received for one of my accounts which had all the details they require, i logged a call to reinstate that *** as they are inconveniencing me and they told me to go to the nearest branch, I went there with the only proof of res i have and my account was activated again, few day after that, i received a call from one of the agents informing me that i have to send another proof of res as they are also not accepting that. This is really frustrating and why should i be refused access to my money? i have been with FNB for ages and this is the treatment you give to your clients? This is really pathetic.<br> Reason behind all this is because they upgraded my card from Gold to platinum<br> MY ACCOUNT HAS BEEN FROZEN AGAIN TODAY (30-09-2015) AT APPROXIMATELY 15:58, All that i ask is that you reinstate my Gold card and send someone to collect your ****** platinum card as i have no use for it being in my possession and i expect my account to be active in the next 24 hours.