FROZEN Account

On the 15 July i received a SMS from RMB informing me that my account has been placed on hold because they have not received FICA documentation as requested.<br> They did not request anything from me regarding this account in the last 12 months.<br> I have FICA'd this account twice in the past 3 years.<br> I also only found out that i had NO PERSONAL BANKER 6months after my banker had left the bank this was in February 2015 I was informed that my new banker would contact me to introduce him/her self which never happened ???<br> When i phoned RMD on the 15th a banker was only then appointed to handle my problem, he never bothered to even phone me all he did was send me an e mail on the 16th requesting a list of ALLEGED outstanding documents, upon which i sent him an e mail telling him that i supp**** the documentation twice in the last three years he still never bothered to phone me.He only contacted me on the 21 st after i threatened him with Hellopeter <br> I cannot see why i have to run around wasting MY TIME because they do not do their work I am after all paying their salaries as a client??<br> I suggest RMB revisit their current ad campaign because they do not live up to their promises<br> Eddie Cik