TP
Thabo P

1 reviews | Active since Sept 2019

25 Sept 2019, 15:33

Frozen account

Good day

On the 17th September 2019 I received a massage from fbn saying that my bank account was frozen because of someone who transferred money and later reported it as ****.. What happened is that I play online stokvel and on that particular day few people were allocated to pay me so the person in question changed her mind after transferring money into my account hence she reported it... I went to Fnb and call ***** department and was given case no:2*** and was told to email proof of payments but what worries me is that they said it might take up to 20 days for the issue to be resolved of which is not fair to me coz I need to use that account.

My names are Makgapyete TP, I'd no ***

Your help will be highly appreciated

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2019, 10:17
Official
Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

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