FROZEN ACCOUNT

Item: FNB (First National Bank)
Rating: 1
Author: Christo M

I went to an FNB branch on the 22nd of December 2017 to withdraw money from my account. Upon arrival I was told that my account was blocked WITHOUT MY KNOWLEDGE OR CONSENT. I was unable to receive any assistance at the branch and was told that only the internal ***** department could resolve the issue. HAD I KNOWN THAT THE ACCOUNT WAS BLOCKED, I WOULD HAVE NEVER AGREED TO HAVE ANY MONEY DEPOSITED INTO IT. IT HAS BEEN A NIGHTMARE TRYING TO SORT OUT THIS MATTER AS THE CALL CENTRE IS COMPLETELY ***********. FNB CLEARLY DOES NOT CARE FOR MY BUSINESS. I NEED THIS MATTER TO BE SORTED OUT ASAP

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

04 Jan 2018, 10:18

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Hello Peter Team

FNB (First National Bank)'s reply04 Jan 2018, 10:18

Official

Good Day

Regards

Hello Peter Team

Christo M's updateReviewer Update

04 Jan 2018, 10:58

Greetings Thank you for your quick response. The account number of the frozen account is ********** 6762. Regards Christo Myburgh

Christo M's update04 Jan 2018, 10:58

Reviewer Update

Greetings Thank you for your quick response. The account number of the frozen account is ********** 6762. Regards Christo Myburgh

Christo M's updateReviewer Update

04 Jan 2018, 12:57

Thank you for your assistance

Christo M's update04 Jan 2018, 12:57

Reviewer Update

Thank you for your assistance