FROZEN ACCOUNT

I have never had a problem with FNB until now except for the rude lady at the Randburg branch but that's fine. My account has been frozen since the 6th of November 2015 i sent through the requested FICA on the 28th of October 2015 i kept on following up but now no one can help me today is payday and my account is empty, I can't even excess my own account. This is so unfair i was told to go into the nearest branch and i did but still nothing and no one has since helped me just empty promises!!!