frozen account

Scnd complaint about FNB Fica procedure. Our acc has still not been unfrozen even though I have submitted the documents at the bank in time and to kycfreeze, businesscare etc. a total of 5 times.<br> I have phoned numerous times and spoke to the bus manger numerous times. Today once again I went into the bank but cld not see the bus.mangr. I phoned her only to be told that the Fica department says I have not submitted my ID and mandate letters. Every time I phoned the designated number I was told they could see I submitted all documents the business manager also told me she can see all documents were submitted on 20 February 2015. I have proof that these documents were submitted. The telephonic questionnaire which was done on 13 February 2015 was quite bizarre....\do you do gambling on the premises"......\""do you do drugs on the premises\"".....is this the norm for a Fica questionnaire???? We also had to Fica our Nedbank accounts and had none of the hassels that FNB gave us. Certainly not a questionaire about drugs and gambling on premises. We have since decided to take our accounts away from FNB and transfer them to Nedbank. """