Froze my account without asking for fica docs

Nice FNB. You send me no correspondence regarding the FICA documents you require but only an sms notifying me that my account is frozen when im already on holiday - 700km away from home. I've been an FNB customer now for more than 10years and NOW you ask me for FICA documents. I'm on holiday at the coast and there is no way for me to give you any documentation when I'm 700km away from home. What do you expect me to do now? How the hell do you expect me to get home so that I can at least submit these documents? You are treating me like a ******** by freezing my account without the appropriate correspondence or communication.