Froze my account for over 2 weeks with no communication

My account has been frozen for over 2weeks now going on 3. I was told by David the guy that froze it that *** will be in touch with me and the matter should be solved in 5-7 days.Till today the has been no communication from the investigating guy. I even called in and asked for his manager *** she has not responded aswell to my email. I'm so frustrated that this stupid bank has held me hostage. I need to borrow money to go to work and eat. I haven't paid my rent and they don't care. I have come to a decision of closing every account I have with them I just want my money back. I regret opening an account with FNB. Apparently Capitec reportes my account as ***** .how is that when I have been paying people for over a week for completing tasks and FNB didn't say anything about it. Don't bank with them if you want peace of mind. I had reported *****ulent activities months before as money was being debited by accounts I'm not aware off and they did nothing.