Froze account without warning

As a business we have banked with FNB since inception of the company. As a Director I went to our branch a week ago to collect a new cheque card. Since I was there I asked the Relationship Mngr if our a/c was all in order and if we require any submissions. She said all was in order and issued the card.<br> Yesterday (3rd June) I received an email from FNB Premium Business Banking asking for FICA docs despite the fact that we had submitted the same documents to them in Nov 2014 only half a year ago.<br> Today, less than 24 hours after their initial request they have FROZEN our account. For a business a frozen account is **********ly detrimental. We have taxes due that can't be paid and will incur huge penalties and interest.<br> The worst thing about it is the lack of notice and FNB's total lack of communication between their various divisions. Between their KYC process, branches and business banking they don't even know what's going on and can't give a straight answer.<br> A person called Jenny Crawford even had the audacity to tell me that her manager would not be able to call me as she could not call every customer who asks for a manager. This bank has forgotten who pays for them to be here.