***** from your bank

I can't believe this service, especially from the managers and the service. On the 3 May I made two purchases that was deducted from the funds in my account (have the notification messages to proof it). This morning on 16 May I woke up to realize there was purchases made throughout the night. I contacted FNB thinking it might be *****, but was informed that this is the transactions from the 3 May that only got processed on the 16 May. The only problem these amounts got deducted from the funds in my account once again. Meaning it got deducted twice. This happening on this time of the month took my account into a negative and was informed that until the matter is resolved my purchases will decline. Leaving me able to do nothing, also scared to transfer money into the account incase there other purchases like this. I asked for manager, that was busy (no surprise there) it was said he will call. Hours later nothing. I called again and some thing was promised but still nothing. This is how it works, ***** by your own bank, always blaming I system error but can't do anything about the problem. Mabey there will be a reaction, service or some customer concern with a case of ***** get open against them at the SAPS