NW
Norman W

1 reviews | Active since Nov 2016

03 Nov 2016, 13:48

From the best bank to the worst

<p>1. You can never just get through to their call centre. It always takes 5+ minutes just to speak to someone.</p> <p>2. The person on the other end is often rude and speaks over you.</p> <p>3. They will milk you for every cent.</p> <p> </p> <p>I used to brag about FNB. But recently I have had bad service after bad service and today was the straw that broke the camels back. I paid almost R60 000 to settlle a credit card. But can I get it cancelled? No. I get told there is still outstanding amounts on it, despite settling the full amounts as shown on my banking profile. No FNB still wants to add interest ontop of the monthly interest. </p> <p> </p> <p>Capitec here I come</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2016, 14:31
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)