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razina P

1 reviews | Active since Feb 2012

03 Dec 2015, 13:05

From the best bank in SA to the worst

By far the worst bank to deal with. This is really sad because in my opinion fnb was the best bank in the country up until the past 2 years. <br> <br> I have sent in 3 queries this month for assistance. This was from a month and a half ago. Till today I have not received any feedback and no call from anyone. I'm currently sitting at a branch as I now realise that no one will ever call to assist me. Fnb is just around to make life harder.<br> <br> The service at the banks are extremely slow and over crowded. <br> <br> I think fnb has become more like an electronics store than an actual bank. They do not help anyone and you really just feel as though you are a number to them. I will be changing my bank very soon as I cannot pay for bad service like this.<br> <br> Wake up FNB!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2015, 14:48
Official
Hello razoo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 826506.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)