From "Sorry, I can't help you" to being completely ignored.

I am still waiting for my issue to be resolved. It's been 3 weeks since funds were *******ly deducted from my account and I am now being completely ignored by FNB. I still cannot reach anyone at card collections ( ********** 011, option 1). I, once again, am put on hold and no consultant ever picks up. I am really fed up with FNB and I want this matter escalated and I want the funds returned to my account immediately. I have laid complaints on the FNB website but no one ever contacts me back. I have also laid 2 complaints on "hellopeter.com" and I get your automated response saying that a formal complaint has been logged on my behalf, but that's the end of it. No one ever contacts me back. How can it take 3 weeks to sort out one problem. Do people actually work at FNB?

FNB is at fault here and you don't give a damn about fixing your mistake. But, you are very quick to insist that your customers sort out errors on their side immediately. I still have a zero bank balance because of your incompetence. Below are my previous complaints reference numbers which you have completely ignored: ********** NF ********** NF

Sort this problem out now