TS
Tafadzwa S

1 reviews | Active since Jan 2014

10 Jan 2017, 17:34

From Pillar to Post just to open an account.

<p>I app**** for a cheque account telephonically, i was promised my card would be delivered to me within 3 days. A month later i still dont have it. I called custormer service and was transferred to number that was never picked up. i posted a query on their website from where i got a response that my querry could not be handled via email and was given the customer service number to call ( they dnt even have the time of day to call me) I call this number again i explained my story got transfered to a tele machine that wanted me to key in the card number (tho i had jkust explained that am stil waiting for the card) telemachine transferes me back to the same person who then tells me if i don't have a card then i cant be helped i need to go to a branch- some service!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 10:05
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)