1 reviews | Active since Jan 2014
From Pillar to Post just to open an account.
<p>I app**** for a cheque account telephonically, i was promised my card would be delivered to me within 3 days. A month later i still dont have it. I called custormer service and was transferred to number that was never picked up. i posted a query on their website from where i got a response that my querry could not be handled via email and was given the customer service number to call ( they dnt even have the time of day to call me) I call this number again i explained my story got transfered to a tele machine that wanted me to key in the card number (tho i had jkust explained that am stil waiting for the card) telemachine transferes me back to the same person who then tells me if i don't have a card then i cant be helped i need to go to a branch- some service!!</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
