From pillar to post for 5 months!!!

Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages, Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications. I logged into my account and I AM registered FNB. And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!