From pillar to post and still not assisted

The reason for this complaint is because i am not getting any assistance from a branch nor a call center/credit card department. I accidentally transferred money into my old credit card account that is still reflecting on my app even though this account was settled and deactivated. The funds was suppose to be transferred into my husbands account however due to this error the money has gone missing. I have tried calling fnb credit card department ect and i just get transferred from pillar to post. I would like my money transfered back into my account asap as emails have also been sent with regards to this matter and still no feedback is received. I first reported this case on 09/04/2021 and still no feedback. We have been advised that it wil take 14 working days for the funds to reflect back into my account. We are now on the 4th of may.