From pillar to post

I app**** for a temporary loan online and got an sms with ref number SI***. Because I was unavailable when the centre called I then called them back on ***. I went through the loan application process on the phone and it was declined. When I asked why it was declined the agent said my credit profile did not meet FNB's criteria. When I asked for more information I was asked to call *** for clarity on what's wrong with my profile. I called *** and I was referred t my branch, Parktown. I then called Parktown and I was told they can't tell me. I have to come and apply for a loan and see what the system says. I told the person I spoke with that this sounds like a guesswork answer and they didn't deny it. FNB, I just need someone who knows what they are doing to take that reference number, and go into the system and tell me what is wrong with my profile so I can fix it. I do intend to give you business by taking out a loan with you but if your incompetence keeps getting in the way like this I will have to take my business to a bank that is more organised. And please don't call me unless you are telling me you've got an answer.