From 'most innovative bank' to the most useless in the world

From 04 September 2017, am getting sms that the courier service will contact me to get the new debit card delivered which is expiring at the end of the month. Not a soul phoned! After three attempts to get hold of the courier service (which seems to be hugely understaffed as I was holding 38 minutes and 45 minutes), third time 'lucky' (or so I tought). On Thursday 7 September they took all my details and going through the security info, the card will be delivered within 3 working days, so yeah, Monday or Tuesday I thought. Today 15 September, trying to get hold of them again to ask what is happening...gave up as I fell asleep on the phone. But then THE MIRACLE happened, they phoned at 17h20...ASKING FOR WHERE MY CARD HAS TO BE DELIVERED! But hey, I gave that very same info 8 days ago! A lot of sorry sir does not help me at all. So mister *********** says 'sir, I will phone you back tomorrow to listen to the conversation from last week Thursday'. A typical sales trick as the idiot is not working on a Saturday. Oh sir, will call you back on Monday (when it comes from their mouth it will be Thursday if lucky). I have no hopes Mr. *********** phones back on Monday. So...goodbuye, farewell FNB as you are nothing but a curse since you won (wondering how and why) the price of most innovative bank, since then it went to rock bottom. Over two years ago I closed my bussiness account due to an 'IT' error (note 6 months unable to bank with them). As far it concerns me, I will now close what is left with F'NBank and continue WITH THE AWESOME SERVICE I GET FROM BIDVEST BANK! No wonder the big banks came in the news earlier this week they offer hugely bad service and clients nothing more want to do than leave...surprised? And oh, don't bother to send to copy/paste responses as it means nothing besides marketing stratergy to show the public you actually care. In fact, when getting those responses, nobody ever....EVER gets back to you besides passing the buck and saying 'please sir, we apologize and contact us'. Why should I further bother to waste my time to contact people who are in galactic proportions useless???