PT
Pieter T
1 reviews | Active since Apr 2019
23 Apr 2019, 11:15
From mediocre service to pathetic!!
In an effort to stop the clients from running to a certain low cost bank, FNB changed therw servive levwls from poor to pathetic!! 90 min te get statements!!!!! And thats just the start. PATHETIC!!! Moving me and my family to your competition
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FNB (First National Bank)'s replyOfficial
24 Apr 2019, 10:32Good day Pieter Du Toit,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply24 Apr 2019, 10:32
Official
Good day Pieter Du Toit,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***