from how can we help u, to how can we mislead you

I phoned fnb premier banker to get clarity on how i can clear a cheque quickly that was just deposited in my acc, and i was advised to go to a fnb branch by Nozipho premier banker consultant to request for a special clearance which will cost me R80.00 and the money will be cleared in 48hrs, which i went to the glen only to be told the premier banker **** to me and nothing can be done to rectify their incompetence by the branch manager at fnb the glen and one of her employee's that controls ticket numbers, by the way the guy was cool but the manager was just undermining nje, anyway phoned premier banker today to inquire on my complain and i had to speak to *********** Shirvon Abraham that claimed to be aware of my complaint and still asked me questions that she didn't have too if she bothered to read my complain, most innovating bank with *********** staff, capitec sounds like the bank to switch to Steve? Or fnb u just decided to be Steve?