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Shaleen S
1 reviews | Active since Aug 2013
06 May 2019, 11:37
From great to not so great anymore
I have app**** for a debt consolidation loan a week ago and got confirmation that the loan was approved. 3 days later i phoned to follow up the consultant said it shows on my profile that FNB did try to phone me but did not get a hold of me, I confirmed my cellphone number and waited again for feedback just to receive no phone call. Today I phoned again the consultant confirmed my cellphone number and said she will send a mail to the back office to get a hold of me for consent and that they should contact me within the next hour but still no contact have been made. How can this be the awesome service that you give when no contact is being made with clients who have been happy with their service for years?
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Replies (2)
FNB (First National Bank)'s replyOfficial
06 May 2019, 13:59 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 May 2019, 13:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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Shaleen S's updateReviewer Update
07 May 2019, 10:38This have not yet been sorted and my application does not feel like it is a priority anymore. When I tried to follow up i struggled the whole morning to get through and then when I did finally get through the system was down. How much longer is this going to take??? I'm at that point where I went from an extremely happy client to extremely disappointed.
SS
Shaleen S's update07 May 2019, 10:38
Reviewer Update
This have not yet been sorted and my application does not feel like it is a priority anymore. When I tried to follow up i struggled the whole morning to get through and then when I did finally get through the system was down. How much longer is this going to take??? I'm at that point where I went from an extremely happy client to extremely disappointed.