From Frowns to Smiles

There was a big mixup with FNB trying to confirm my Smart Device Order, on the contact number that I have lost.<br> After calling and explaining numerous times, i finally got hold of a sweet lady by the name of Alviro Otto, that understood my situation.<br> Alviro constantly followed up with me and kept her word when she said she would.<br> My device was scheduled to be delivered on the 16/11/15, but it came today 10/11/15, Alviro even contacted me after I received the device, just to make sure I was happy with the product.<br> Indeed I Am.<br> Alviro you are real example of customer service and I hope your TL or Manager recognizes that your skills are very valuable to the company, and that you sould be involved in training the new Agents, so that they all can get some of the Alviro Customer Service Magic.<br> Well done to you, you really made my day.<br> Agents, TL's and Managers, this sweet and professional ladies name is Alviro Otto, and she is Excellent at what she does.<br> Thanks Again Alviro, keep delivering customer service, the way its meant to be deliverd :) :) :) :)