From First national bank to Last national bank

I opened an account with fnb on the 3 April and switched my salary to fnb then come pay day 26 April went. To an fnb atm to withdraw cash and it said account frozen went to the branch at sunny park and and when the checked it said notification of customer death received and the lady at the branch said she's gonna make a phone call and after an hour she came back and told me she's not winning , then I left on monday the 30th of April went to attlyn branch and the lady was so helpful and she tried to get hold of the person I opened the account with by the name of siyamthanda ncywana who was no where to be found and a guy by the name of Peter told her to sent an e-mail which we did and siyamthanda still has not rep**** to today 3 of may so I went to the bank again today, on monday was told to wait 48hrs and today again was told to wait 24 to 48 hours , I just want to know who is gonna pay for my child's fees,rent ,groceries and the late payments to all my bills ? Is this the service we get from the so called BEST BANK ??????HOW AM I SUPPOSED TO SURVIVE WITHOUT MY SALARY BECAUSE MY ACCOUNT WAS FROZEN WITHOUT NOTIFYING ME,this is so horrible I have never been this humiliated by any bank that I have used before