From FIRST NATIONAL BANK to FLOP NATIONAL BANK!!

On the 31st if October I downgraded my account from private wealth to private clients. I did the downgrade telephonically, and was advised by the agent to cancel and downgrade my credit card via secure chat, as he couldn't do that . I did so and expected a simple request to be followed through seemlessly. Was I wrong....Here I am, 24 days later, countless calls to the credit card division, 3 + different people promising to fix a simple problem of a balance that needs to be transferred from my old/ cancelled credit card, to my new account, and still no joy. It's been escalated to numerous people, but nothing has been done!!!. My cousin had the same experience when downgrading his account, struggled for weeks, and ended up leaving the country for work without receiving his new cards!! Are you losing the plot FNB, or are we just not important enough for you to prioritize our requests, or is it time for us to move our business elsewhere where paying customers are valued!