From best to worst service ever

So here's what's been going on I pay a high amount on bank charges so that I can have 24/7 assistance by the so called bankers so today the app would not allow me to do disputes so chat to a banker I tell the banker there is a charge I need stopped like a robot sends me the step by step thing to dispute the debit order Sapathi Saul is the bankers name tell me why must I pay premier fees if you don't help people fnb has lost its consumer pride and does not care how can you say best bank but you rip people off like this ???