From bad to worse!

It's one thing after the next with this bank, but it never used to be like this.

Over the last 2-3 years though, the smaller issues that were consistently accumulating that were somewhat acceptable have now just gotten out of hand. The latest issue is the nail in the coffin and my reason to switch FROM FNB.

I have been doing business, (getting charged from) a big international company that is a service provider to my business, and those services are critical for my business to operate. Out of the blue, FNB decides to decline the charges and mark them as suspicious! Note: I have been doing business with this (well known) company for a decade with regular charges of the same nature. So there really was no reason for this.

Now trying to get hold of somebody at FNB to ensure this doesn't happen again is where most people would give up. Getting bounced from pillar to post, speaking to numerous agents and being put on hold for 30-40mins between agents at a time was still not the worst of it. The only resolution they could muster up was me filling in documents, sending off emails and doing a whole song and dance for the small chance that this may not happen again. I'm sorry FNB, I have a business to run, and when I have to spend way more of my time to help you troubleshoot your downfalls, well... that's a problem!