From bad to pathetic

More than a week ago I mailed FNB for bank statements of 2008, the tax year, I have received no mail yet, I proceeded to phone FNB, after 11 min on my cell phone (on my account) I spoke to a friendly lady named Precious, she informed me that she will send the statements to my mail address, it`s been 2 days and still no mail. Its a simple mail, I can send a mail from my phone to my laptop and receive it within a few minutes.

Above was my complaint two weeks ago, fnb did phone me and said they will immediately mail me the statements for 2008 tax year, they only sent for one month, not the whole year. Someone frome fnb phoned a week ago trying to sell me something, I explained my problem and they assured me they will do something about it, after a week still no response.