From Angry to happy

I followed up on a loan i app**** for and spoke to Fiona. As we were speaking FNB went offline. I was at this stage already an angry client who have struggled to get feedback on my application I did a week ago. She took my details and said she will phine me back as soon as she was back online. When they got back online i got a call back from her with feedback. Somehow my initial application was declined and she could not see the reason why so she guided me through applying again and helping me with advice to go further. She took me that was fuming angry at FNB and got me to being back to a happy client with her helpfulness. Now it's just to hold thumbs that this time it goes through as it is supposed to go through.