From ambassador- to cancelling all my products

Item: FNB (First National Bank)
Rating: 1
Author: Shantell T

Premier does not mean better service:

Sitting with about 4 reference numbers. 2 obtained as per mobile app premier chat and 2 which the duration of each call averaged about 30 mins per call. Received an escalation mail and even no response received form there. Turns out that I have not been receiving my investments point for the past 2 months which is really disappointing. My ebucks level dropped since I settled my wesbank loan and I was actually considering adding another product since I have been with the bank all my life and everyone considers me to be an ambassador,

I am so disappointed that a small thing like this can change the way I see this bank. Considering on cancelling all my products with them as soon as I can move to another bank.

Sadly, I will not be using the FNB how can we help you words which I speak as often as possible to anyone. I would actually advise all my friends, family and colleagues which I referred to this bank, to leave as well.

Latest escalations ref: CAS- ********** -H2V3V6 (CRM: ********** ********** 7).

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

24 Jan 2019, 10:01

Good day Shantell,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply24 Jan 2019, 10:01

Official