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natalietoi N

1 reviews | Active since May 2016

12 Jan 2017, 08:28

From a 5 Star Bank to possibly the W O R S T bank of 2016 - and 2017 is not looking great either

<p>And the ebucks /Dischem saga is still ongoing</p> <p>4 months and still no update to my ebucks.</p> <p>Any other consumers out there experiencing this problem where when you purchase anything at Dischem, swipe your ebucks card, there are no points added to your ebucks at FNB?</p> <p>What horrid service you are offering or not offering FNB?</p> <p>and Let's not even touch on yor shoddy security or none security at your "safety" deposit boxes (There's an oxy***** if ever I heard one)</p> <p>What has gone wrong with FNB? From a premier service offering Bank to a bank that absolutely does not deliver on its promises</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 13:12
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)