Friendly Efficient Service

I would like to review Heidi, of Forst National Bank, Robertson in the Western Cape for her excellent service. I went in to the branch on Saturday, 15 July 2023, needing help with an unknown charge on my account. I spoke to someone via Secure Chat the previous evening, but could only get limited assistance. At the time I discovered the unknown charge, I was on a weekend getaway in nearby McGregor and very far from my own branch. Firstly, the staff at Robertson FNB is very friendly and efficient. I waited in line to be helped by a consultant for less than 5 minutes (there were 2 other people ahead of me, and also 2 other clients busy with consultants when I came in. Secondly, aside from her friendly manner, Heidi was so helpful, giving me advise on how to prevent future transactions like this, issuing me with a new card and assisting me with setting things up via the banking app. I was super impresses, and very delighted with the service I've received from Heidi and FNB in general. Thank you so much.