Freezing of Bank Account

Our company's FICA documents were submitted in Nov 2014 and our account was put on hold this week. We have had to resubmit documents on two occasions and yesterday escalated the matter to the Ombudsman of banking services only to be told to wait 20 days. We are in the telecommunications industry and if our suppliers are not paid within terms agreed, services are suspended, which not only affects the business negatively but also hundreds of customers that we are providing services to. I find this completely unacceptable and am disappointed by the lack of effort made on the part of FNB to rectify the situation after numerous calls and e-mails.