Freezing of account

Good morning<br> <br> Had a serious issue with FNB and the FICA department. Acc has been frozen, after liaising with them via email, phone and all documents send to them. I have proof that my email that I send to there FICA department that it was read on 29/03/2016 at 08:13 and to date I'm still waiting for them to respond to say if everything is in order or if there is still any issues, which in returned caused my account to be frozen by the bank. I logged an official complaint with FNB with *** & still not sorted.<br> <br> I have the full mail complaint that I have send to them outlining my concerns and the way the matter was dealt after the 29/03/2016.<br> <br> As I mentioned in my complaint email to FNB that I know there was issues with the one document that needed to be completed, hence me phoning the FICA department call centre to clarify how the document needs to be completed as the document is very misleading.<br> <br> Kindly assist.<br> <br> Thank you.<br> <br> <br> <br>