CH
Chiana H

1 reviews | Active since Mar 2014

04 Mar 2015, 09:30

Freezing and account

To First national bank imagine waking up and finding out that they have frozen your account due to non compliance for fica documents. What I would like to know is no one contacted me to let me know some documentation was outstanding. Please can you explain to me why I am being treated as a ********. I have had enough of this and feel that we are being targeted as the entity is a christain organization. Our operations have been above the board with no ******** intent. We sent all documents that were needed through your representative late last year who threatened to do this to us and I have emails to prove it. Seems even though through your own fault you flagged us anyway. I hope you can sort this out. Immediately. We will shut the account and move to another bank. This is very unprofessional and distressing from a bank I thought was one of excellence.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2015, 09:43
Official
Hello Chiana,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Business Banking to be investigated.
Your complaint ref number is 638109 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)