1 reviews | Active since Dec 2015
Freezing account without any warning - FICA
Extremely upset and disappointed in FNB. I am out of the country 8 months a year and never heard anything about the FICA updates. no warning, message, nothing! Suddenly I received a sms last week saying my account is frozen! <br> I am still out of the country and need access to my money! How am I suppose to survive without any access to money in a foreign country???<br> I have been sending emails to FNB and twice to the FICA emails and simply do not get any replies. Thando Thoko from FNB did reply and since then I emailed him 5 times and he is simply ignoring me not respecting his clients at all!<br> <br> I am very disappointed that FNB has absolutely no respect for their clients! I understand that FICA needs to be done but you cannot simply wake up to an SmS stating your account is frozen with absolutely no warning!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835335.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835335.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
