Freezing account

FNB have frozen my business account due to not supplying my FICA documents. This is despite having done so more than a year ago. As well as having contacted there call centre more than a month ago after they threatened to do so. I was given a contact person who was dealing with my case. I sent emails requesting guidance from the FNB contact and they have not even bothered to respond. And now they have just frozen my account. I again called the call centre only to be given a new person to contact. This is absolutely disgracefull conduct. I have been a loyal client of FNB for over 30 years and this is how we are treated due to there own shear incompeteance !!!