Freezing 1 account unnecessary

Good day,

Im the holder of subjected account. It just came to my attention that this account is frozen.

I recently opened a premier account and spoke to a lady named R E. She is assisting me with the premier account and I unfortunately became sick and will only be able to send the required documents on friday 12/04/2019.

My question(s) are: - Why does my Easy account gets frozen and it has no relation with my premier accounts?

- I had money paid to my easy account to just NOW learn account is frozen?

Im utterly disgusted with this. What if a person has no other bank account with another bank and is dependent on the funds that was paid to them?

Please make sure my Easy Account is unfrozen immediately