lL
lesetsa L

1 reviews | Active since Nov 2010

06 Apr 2016, 17:12

Freezed my account

I have an overdraft with the bank. Last month i visited FNB Wonderpark branch to arrange the payment method, then we agreed that every month i will pay R650.00, then they told me that i must make sure that there are funds available by the first of each month. But because i dont have exact pay day, i told them that I only get the funds in my account between the 30th and the 7th of each month, and this month on the first there were no funds in my account but i only received the funds on the fifth of this month(April), and after i received funds they freeze my account, when i asked why they freeze my account they told me there were no funds on the first of the month, even thou i told them that i only receive the funds between the 30th and 7th. Today i went to Rosslyn branch but never got any help.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2016, 08:21
Official
Hello lamolalg,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 900922.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)