1 reviews | Active since Jul 2011
Freeze my Account
<p>Hi FNB,</p> <p> </p> <p>I am so dissapointed in FNB and not only once but the same happend twice this month. FNB just freezed my account without even having the decincy to call me. Is that how you handle your clients??</p> <p> </p> <p>After calling and struggling to get it sorted FNB told me i had to submit documents. Why not ask me for the documents?? Why just freeze the account???</p> <p> </p> <p>I cannot believe this is how you treat 30 years of FNB support.</p> <p> </p> <p>Ill definately think of moving</p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)